acc365 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how acc365 collects, uses, and protects your data.
Table of Contents
- 1. Introduction and Scope
- 2. Types of Information We Collect
- 3. How We Collect Information
- 4. How We Use Your Information
- 5. Sharing Information with Third Parties
- 6. Cookies and Tracking Technologies
- 7. Data Retention and Duration
- 8. Security Measures
- 9. Your Rights
- 10. Privacy of Minors
- 11. Policy Changes
- 12. Contact Us
1. Introduction and Scope
acc365 ("we", "our", or "the platform") operates a trusted online gaming platform for users in Bangladesh. This privacy policy applies to all members who use acc365's website and services.
This policy explains what types of personal information we collect, how that information is used, who it may be shared with, and what measures we take to protect your data. By using acc365's services, you confirm that you have read, understood, and agreed to the terms of this privacy policy.
Our services are intended for individuals aged 21 and above only. We do not knowingly collect information from minors. If we suspect that a minor has registered, that account will be suspended through our verification process.
2. Types of Information We Collect
acc365 may collect the following types of personal information:
- Identity Information: Full name, date of birth, national ID number (where applicable), and account username.
- Contact Information: Email address and mobile phone number.
- Financial Information: Deposit and withdrawal amounts, payment methods used (bKash, Nagad, Rocket, Upay), and transaction history. We never store full card or account numbers.
- Activity Information: Gaming history, bet amounts, bonus usage, login times and frequency, and session duration.
- Technical Information: IP address, browser type, device information, operating system, and referral URL.
- Communication Records: Records of conversations with customer support via live chat and email.
3. How We Collect Information
We collect information through various methods:
- Information You Provide Directly: You provide information directly when you create an account on acc365, complete the verification process, make deposits or withdrawals, or contact the support team.
- Automated Collection: Our servers and analytics tools automatically record technical and activity information.
- Cookies and Similar Technologies: Our website uses cookies and session trackers, which help improve your browsing experience and support security.
- Via Third Parties: Certain information may be passed to us from payment processors and identity verification services.
4. How We Use Your Information
acc365 uses collected information for the following purposes:
- Account Management and Verification: Completing the registration process, verifying age and identity, and ensuring account security.
- Processing Financial Transactions: Handling deposits, withdrawals, and bonus benefits, and maintaining transaction records.
- Providing Customer Support: Offering assistance via live chat and email, and resolving complaints.
- Security and Fraud Prevention: Detecting suspicious activity, preventing money laundering, and protecting the integrity of the platform.
- Responsible Gaming Support: Monitoring gaming behaviour and providing limit-setting or self-exclusion options where needed.
- Service Improvement: Analysing user experience and improving platform performance.
- Communications: Sending important account updates, security notices, and promotional information (with your consent).
5. Sharing Information with Third Parties
acc365 does not sell your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These payment providers follow their own privacy policies.
- Identity Verification Services: Information may be shared with approved verification providers to complete the KYC process.
- Legal Obligations: Information may be provided to relevant authorities as required to comply with court orders, government directives, or applicable law.
- Technology Service Providers: Hosting, security, and analytics providers who operate under strict confidentiality agreements.
- Corporate Changes: In the event of a merger, acquisition, or transfer of business assets, information may be provided to the relevant parties, and you will be notified in advance.
Outside of the above cases, your information is never shared without your explicit consent.
6. Cookies and Tracking Technologies
The acc365 website uses cookies and similar technologies. Cookies are small text files stored on your device.
- Essential Cookies: These cookies are necessary to maintain login sessions and keep security technologies functioning.
- Functional Cookies: These cookies are used to remember your preferred language and settings.
- Analytics Cookies: These collect statistical data to monitor website usage and improve our services.
You can manage cookies through your browser settings. However, disabling certain cookies may affect website functionality. Contact our support team for detailed instructions on changing cookie settings.
7. Data Retention and Duration
acc365 retains personal information only for as long as it is necessary or legally required. The detailed policy is as follows:
- Active Accounts: Information is retained for the entire period the account remains active.
- Closed Accounts: After an account is closed, information may be retained for up to five years for legal and regulatory reasons.
- Financial Transaction Records: Transaction records must be retained for an extended period in accordance with anti-money laundering regulations.
- Marketing Data: If you unsubscribe from promotional communications, that data is deleted within a reasonable time.
Once the specified retention period ends, data is securely deleted or anonymised so that you can no longer be identified.
8. Security Measures
To protect your information, acc365 has implemented industry-standard technical and administrative measures:
- SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
- Restricted Access: Only authorised personnel may access personal information, and only when necessary.
- Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.
- Two-Factor Authentication: An additional security layer is available for accessing your account.
- Staff Training: All staff receive regular training on privacy and data protection.
No method of transmitting information over the internet is 100% secure. However, we are committed to ensuring the highest possible level of protection. If you suspect a security breach, please notify our support team immediately.
9. Your Rights
As an acc365 user, you have the following rights regarding your own information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: If there are any inaccuracies in your information, you may request that they be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
- Right to Restrict Processing: In specific cases you may request that the processing of your information be restricted.
- Right to Opt Out of Marketing: You may unsubscribe from promotional communications at any time.
- Data Portability: You may request your information in a structured, commonly used format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.
10. Privacy of Minors
acc365 strictly prohibits access by anyone under the age of 21. We do not knowingly collect personal information from minors.
If a person registers using a false age and this comes to our attention, that account will be closed immediately and the associated information will be securely deleted. If you believe that a minor you know has created an account on our platform, please notify us at [email protected].
11. Policy Changes
acc365 may update this privacy policy from time to time. When changes are made, the following steps will be taken:
- The updated date on this page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- A notice of material changes may be displayed after you log in.
Continued use of acc365 after a policy update will be taken as acceptance of the new policy. We recommend that you check this page regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated privacy team:
Email: [email protected]
Live Chat: Support available in Bengali 24/7
We are committed to responding to your requests as quickly as possible. Requests related to privacy are generally responded to within a few business days.