🛡️ Safe and Responsible Gaming

acc365 Responsible Gaming — Stay in Control

acc365 believes gaming should be a source of enjoyment — not stress or problems. We are committed to keeping your gaming experience safe and healthy.

Why is responsible gaming important?

Learn about our policy and the protection tools available to you

Responsible gaming at acc365 is an integral part of our core values. We believe online gaming is truly enjoyable only when it is done within set limits, in a planned way, and entirely by choice. As a trusted platform for millions of players in Bangladesh, acc365 wants to ensure that every member can play in a safe, happy, and controlled environment.

Responsible gaming means — play when you want, spend only what you can afford, and stay aware of your emotions and mental wellbeing. acc365 is always ready to help you along the way.

Our platform offers several effective responsible gaming tools — such as deposit limits, self-exclusion, time-out, and 24/7 Bengali live chat support. These tools are completely free to use and accessible at any time.

Remember: gaming is for entertainment, not a guaranteed way to earn money. Winning and losing are both a normal part of every game. So always keep a clear head, set a budget, and play according to your plan.

Our Protection Tools

acc365 offers these features to keep your gaming experience safe

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and increasing the limit requires additional verification.

Self-Exclusion

If you feel you need a break from gaming, request that your account be closed for a set period — 30 days, 6 months, or permanently.

Time-Out

Take a time-out from 24 hours up to 6 weeks. During this period your account will be completely inactive and no promotional messages will be sent.

Session Time Limit

Set a limit on how long you play in one sitting. When the set time is up, a warning will be shown and you will be prompted to take a break.

Betting History

View a full record of your gaming activity at any time. Complete records of deposits, withdrawals, and bets are available transparently from your account panel.

24/7 Support

If you have any concerns about gaming, contact our Bengali live chat support — day or night, at any time, free of charge.

Warning Signs of Problematic Gaming

Seek help immediately if these signs appear

Chasing Losses

Repeatedly increasing bets to recover lost money — this is the most common sign of problematic gaming.

Growing Financial Pressure

Using money set aside for household expenses, rent, or other essential costs for gaming.

Impact on Sleep and Daily Life

Losing sleep due to gaming, or neglecting work or family responsibilities.

Tendency to Hide It

Concealing your gaming habits from family or friends, or lying about them.

Borrowing Money to Play

Borrowing money from friends, family, or lenders to continue gaming.

Anxiety and Mental Stress

Feeling restless, irritable, or mentally exhausted when unable to play.

21+

The 21+ age limit must be followed

acc365 is for players aged 21 and over only. Minors are strictly prohibited from opening an account. Age is verified at registration and identification may be requested if there is any doubt.

If there is a minor in your household, keep your acc365 account logged out on your device and do not share your password.

21+ Age Limit Age Verification ID Required Minors Prohibited

Deposit Limit Details

Set a daily, weekly, or monthly deposit limit from your acc365 account at any time.

  • Reducing a limit takes effect immediately
  • A 24–48 hour cooling-off period applies when increasing a limit
  • Minimum deposit is ৳500 — a limit cannot be set below this amount

Self-Exclusion Process

To activate self-exclusion, contact live chat or email [email protected].

  • Choose any duration — 30 days, 3 months, 6 months, or permanent
  • No promotional messages will be sent while self-exclusion is active
  • A mandatory 7-day waiting period applies before reactivation after the period ends

Time-Out and Session Limit

Use a time-out for a temporary break — it is a lighter option than self-exclusion.

  • Options of 24 hours, 48 hours, 1 week, or 6 weeks
  • Set a time limit for a single gaming session (30 minutes – 4 hours)
  • A summary is shown on screen at the end of each session

If you need help, contact us

Our support team is always by your side

acc365 Responsible Gaming Support

If you feel gaming is having a negative impact on your life, do not try to handle it alone. Our support team, trained in Bengali, will help you make the right decisions.

Live Chat: Click the chat button on the website — get 24/7 support in Bengali, with complete confidentiality.

Email: [email protected] — we usually respond in the shortest possible time.

Privacy Assured: All your communications remain completely confidential. We never share your information with third parties.

No Judgment, Just Support: Our team will not judge you. Acknowledging a problem takes courage — we are here for you.

Responsible Gaming FAQ

Answers to the most frequently asked questions

Log in to your acc365 account and go to Account Settings. There you will find the deposit limit option under the "Responsible Gaming" section. Set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately. If you cannot find it in Settings, contact our 24/7 live chat.

Yes, when self-exclusion is activated your account is locked, but your balance remains completely secure. Once the self-exclusion period ends or your account is reopened, you will be able to make a withdrawal. The minimum withdrawal amount is ৳800 and processing is usually completed within 5–30 minutes.

Time-out is a temporary break — from 24 hours up to 6 weeks. When the period ends, your account is reactivated automatically. Self-exclusion is a longer-term option — a minimum of 30 days. Even after the period ends, reactivating the account requires additional steps and a 7-day waiting period. If you want to keep your gaming under control, you can start with a time-out.

You must provide your date of birth when registering at acc365. In cases of doubt, a National ID (NID), passport, or birth certificate may be requested. No one under 21 can register, and if an inconsistency is found during a later age verification check, the account will be suspended.

Contact acc365's 24/7 live chat or email [email protected] — our responsible gaming team will assist you in Bengali. You can also speak openly with a family member or trusted friend. Seeking advice from a mental health professional or counsellor may be the most effective solution.

Using deposit limits or session limits does not cancel your bonuses or VIP membership. However, promotional messages will be paused during a self-exclusion or time-out period, and any active bonuses will be reviewed according to policy once the period ends. Contact support for more details.

Play Safe, Stay Happy

May every gaming experience at acc365 be responsible and enjoyable. Browse our games today or check the FAQ for any questions.

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acc365's Commitment

acc365 is committed as a responsible gaming platform in Bangladesh to always placing the wellbeing and safety of our members as the highest priority. We never encourage addiction, we do not allow minors to open accounts, and we actively provide support in cases of problematic gaming.

Our goal is for every player to be able to say: "I am in control, and I am enjoying myself." We work continuously toward that goal.

For players aged 21 and above only — play responsibly